How can you offer such a premium service at such a low cost?
The mind and emotions are auxiliary to each other, same is with our Server Management service. With a mind-frame to reach out and serve millions of servers out there, our only intention was to provide our premium support at very reasonable rates or even below that to everyone. Guided by practical experience and observation rather than theory we found most of the competitors charge the support cost the same as the server cost which logically is a practical failure. We believe more in Giving and Take Relationships on an equal sharing basis where security and performance are the main criteria. We are an authorized firm and pay our regular professional and service taxes.
What is difference between Classic and Express Server Management?
In Classic Server Management you have to submit a ticket for any task you want us to perform or any issue that occurred, we will still do the 24 x 7 x 365 days Apache and Server uptime monitoring, we will take action if we found Web Service or Server is down. You will have to submit your datacenter log-in and procedure to reboot the server.
With Express Server management we will perform advanced monitoring like CPU, Disk, RAM, Email queue, along with Web server and server uptime monitoring. We will also configure our own email account as "Contact Address" on your WHM server, so we will receive the warnings, alerts from the server and will take action instead of waiting for you to open a ticket. You can still submit a ticket for anything that you want us to be done with the Express support plan.
Is there a money back guarantee ?
Yes, we offer a money-back guarantee for the first full 7 days of service. If you are not completely satisfied, simply request a refund within the first 7 days of service and you will get all of your money back.
Is my information kept secure ?
Absolutely yes. All server information and passwords are transmitted and encrypted through our Secure Server SSL. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an "as needed" basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database.
What is your average customer satisfaction and retention rate?
Since we started providing our services, we received a positive response from the sign-ups. And one of the most important reasons for this was our customer satisfaction rate. Not only this, most of our customer picks are from referrals and references from our existing customers.
Your system administrator are certified ?
Yes, all our system administrators are highly experienced, trained, and certified in cPanel/Linux and Windows. We take pride in providing our administrator's certification details once you sign up with us.
PCI compliance, is that something you can implement on my server?
Short for Payment Card Industry (PCI) Data Security Standard (DSS), PCI DSS is a standard that all organizations, including on-line retailers, must follow when storing, processing, and transmitting their customer's credit card data. If this is a mandatory requirement, we will make your server PCI-DSS compliant at no extra charges within our server management package.
What is ticket response time ?
Now that's a tough one really, I will try to keep it simple as I can. This is because replies and resolution really depend up on the fact of how complex is the problem. Therefore you will see some replies are late while others fixed and replied within an hour. However, we guarantee a first reply within 30 minutes.
What about issue that take more than 24 hours?
There are no problems unresolved. As answered in an earlier question, it really depends upon the complexity of your issue. Issues are circled in a team of experienced and highly skilled system administrators. This leaves less than a cent of chance an issue is unresolved. Most of the unresolved issues are either OS/cPanel/Plesk limitations or bugs which need to be fixed by the respective vendors.
Do you setup and configured 3rd Party software on request?
Yes, happy to install it for you any time. We install different 3rd parties software such as Fantastico, Softaculous, RVSkin, Rkhunter, CSF firewall, DOS deflect, virus scanner, RVSiteBuilder, ImageMagick, GD, ClamAV, PostgreSQL, JSP, LAMP, and many many more on our daily work routine. While all these are installed risk-free there are certain other scripts that require special documents to be presented to our administrators beforehand if required installing. Our administrators will check, investigate and suggest the most appropriate solution in such cases. In any case, it's your responsibility to take the risk of installing it while our administrators will try their level best.
Do you offer FREE trial ?
We let our work speak the words. We offer a 7-day money-back guarantee and a FREE trial whichever suits you. This way you are assured of our work skills while your problems are solved within the FREE trial period as well. Now that's a Nothing to lose deal :)
What to conclude?
With 7 Days FREE trial, no contract to sign up we urge you to try our services and decide if to stay or leave us. We guarantee you will not :)